Client Overview
Xai Xai Mozambique Cuisine is a fast-rising restaurant bringing authentic Mozambican flavours to Bulawayo.
With their recent expansion to the Ascot area, the restaurant needed to modernise their operations to match their growing ambitions and customer demand.
The Challenge
As Xai Xai opened their new Bulawayo branch, they faced critical operational bottlenecks:
- Manual order taking – Waiters and waitresses were writing down orders by hand, leading to errors and delays
- Manual receipt logging – All transactions were recorded manually, creating accounting nightmares and slowing down service
- Inefficient service delivery – The manual process was costing them valuable time during peak hours
- Limited operational visibility – Management had no real-time insight into sales, inventory, or performance metrics
The restaurant needed a reliable, user-friendly POS system that could streamline operations without breaking the bank.
The Process
Xai Xai reached out to multiple POS providers, including Ampstreet, to evaluate their options. The selection process included:
- Discovery phase – Xai Xai provided a detailed brief outlining their operational needs and budget constraints
- Competitive demos – All providers presented their systems and pricing structures
- Solution design – Ampstreet crafted a custom package tailored specifically to Xai Xai’s workflow and budget
Why Ampstreet Won the Tender
1. Custom-Tailored Solution
We didn’t offer a one-size-fits-all package. Instead, we designed a POS system specifically configured for Xai Xai’s unique service style, menu structure, and operational flow.
2. Competitive, Startup-Friendly Pricing
Our philosophy is simple: we’re here to help businesses make their mark, not crush their confidence with brutal pricing. We structured our pricing to fit Xai Xai’s budget while delivering enterprise-level functionality.
3. 24/7 Support Commitment
We promised (and continue to deliver) round-the-clock technical support, ensuring that any issues are resolved immediately – because in the restaurant business, downtime equals lost revenue.
The Solution
Ampstreet implemented a comprehensive POS system that included:
- Digital order management – Waitstaff now take orders directly on tablets, sending them instantly to the kitchen
- Automated receipt generation – All transactions are logged automatically with proper accounting integration
- Real-time inventory tracking – Management can monitor stock levels and popular items in real time.
- Sales analytics dashboard – Comprehensive reporting on daily sales, peak hours, and customer preferences
- Staff management features – Track individual waiter performance and shift reconciliation
The Results
Since implementation, Xai Xai has experienced:
✅ Faster table turnover – Orders reach the kitchen instantly, reducing wait times
✅ Zero manual logging errors – Automated receipts eliminate human error in transaction recording
✅ Improved customer experience – Streamlined service means happier customers and better reviews
✅ Better business insights – Management now makes data-driven decisions about menu, staffing, and inventory
✅ Peace of mind – 24/7 Ampstreet support means they’re never stuck with technical issues
“The client is happy with the system, and we’re still providing maintenance, with our team always available when needs arise.”
Key Takeaways from Ampstreet’s Approach
1. Listen First, Sell Later
We invested time understanding Xai Xai’s specific pain points before proposing solutions. Generic demos don’t win tenders – customised solutions do.
2. Pricing That Empowers, Not Excludes
Startups and growing businesses deserve access to professional tools without predatory pricing. Our competitive rates helped Xai Xai invest in growth, not just survive.
3. Support is the Product
Technology fails. What matters is how quickly you fix it. Our 24/7 availability isn’t a feature – it’s our promise to your business continuity.
4. Tailor-Made > Off-the-Shelf
Every business has unique workflows. Cookie-cutter solutions create new problems. Custom configurations solve actual challenges.
5. Long-Term Partnership
We didn’t disappear after installation. Ongoing maintenance and optimisation ensure the system grows with the business.
Ready to Streamline Your Operations?
Whether you’re running a restaurant, retail store, or service business, manual processes are costing you money, time, and customers.
Ampstreet specialises in custom POS solutions that fit your workflow and budget – not the other way around.
